Alexa & 2 Step Verification

Jonathan · March 23, 2017, 4:48pm

I have linked Alarm.com with Alexa. When I try to send a command, it says Error Sending Command and I get a 2 Step Verification SMS.

jwcsurety · March 23, 2017, 4:53pm

Are you selecting “Yes” when the two factor authentication message is sent? This would indicate it is a trusted device.

Jonathan · March 23, 2017, 5:07pm

It’s a text giving me a code. It specifically tells me to not reply to the message.

jwcsurety · March 23, 2017, 5:16pm

If you login to Alarm.com and go to Profile - Login Info, do you see a new device which needs to be authenticated?

Jonathan · March 23, 2017, 5:21pm

No, it shows Amazon Alexa as a connected device under the Two Step Authentication tab.

jwcsurety · March 23, 2017, 5:29pm

Curious, did you go through the authentication process with a code at all first, or did it immediately show up? If you select the edit button next to Amazon Alexa under 2 factor authentication, does it give you an option to enter a code or just change device name?

Jonathan · March 23, 2017, 5:36pm

When I re-linked it today, it asked for a code during linking. Now when I click Edit it only lets me edit name.

jwcsurety · March 23, 2017, 5:38pm

I would try deleting it as a trusted device using the trash icon to the right and then try entering the new code sent when it is requested. Any change?

Jonathan · March 23, 2017, 5:51pm

I did that and it still sent message, but now Amazon Alexa isn’t showing up under the Two Factor Authentication page to input a code.

jwcsurety · March 24, 2017, 8:37am

Have you not seen that device show up yet? You may need to log out and log back into Alarm.com to see the change.

dtrick · March 28, 2017, 12:55am

My echo also doesn’t show up under two factor auth. Is the echo compatible with alarm.com 2 factor auth yet?

jwcsurety · March 28, 2017, 9:40am

I’m actually hearing confirmation from ADC techs that the Echo is not compatible with 2-factor authentication at this time. It sounds like they are looking into it, but it should not be expected to function currently.

dragonladymaster · March 28, 2018, 9:54pm

So I can assume the latest post at https://suretyhome.com/forums/topic/alarm-com-amazon-echo-integration/page/8/#post-130575 is incorrect?

jwcsurety · March 29, 2018, 8:41am

So I can assume the latest post at https://suretyhome.com/forums/topic/alarm-com-amazon-echo-integration/page/8/#post-130575 is incorrect?

No. Note this thread is a year old.

The information in the thread you linked, here, is correct. 2 factor authentication is now compatible with Alexa.

Jonathan · March 29, 2018, 10:29am

I can confirm that the Alarm.com main skill works, the Alarm.com Smart Home skill (for using ZWae Devices with Alexa natively) does not seem to work yet with two-factor authentication.